Privacy Policy

Sugar Venom (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase from us.

By using our website, you agree to the practices outlined in this policy.

Business Name: Sugar Venom
Location: United Kingdom
Email: [insert email]
Website: www.sugarvenom.co.uk
We are the controller of your personal data.

We may collect the following personal information:

• Name
   
• Email address
   
• Billing and shipping address
   
• Phone number
   
• Payment information (securely processed by third-party providers; we do not store card details)
   
• Order history
   
• Messages or enquiries sent to us
   

When you browse our website, we may automatically collect:

• IP address
   
• Device information
   
• Browser type and version
   
• Pages viewed
   
• How you interact with the site
   
• Cookies and tracking technology data
   

We may receive information from:

• Payment processors (e.g., Stripe, PayPal, Shopify Payments)
   
• Social media platforms (if you interact with us there)
   
• Advertising partners (e.g., Meta, Google)
   

We use your data to:

• Process and fulfil your orders
   
• Provide customer support
   
• Communicate with you about your purchase
   
• Send marketing emails (only with your consent)
   
• Improve our website and customer experience
   
• Detect or prevent fraud
   
• Comply with legal or regulatory obligations
   

We may send marketing emails if:

• You opted in when subscribing
   
• You made a purchase and did not opt out
   

You can unsubscribe at any time by clicking the link in our emails.

We will never sell your data to third parties.

Our website uses cookies to:

• Remember your preferences
   
• Track analytics
   
• Personalise your shopping experience
   
• Retarget ads on platforms such as Instagram, Facebook, and Google
   

You can manage cookies in your browser settings.

A full Cookie Policy can be provided if you need one.

We only share your personal data with trusted third parties necessary for running our business, including:

• Payment processors (for secure checkout)
   
• Shipping carriers (to deliver your order)
   
• Email service providers (for newsletters or order confirmations)
   
• Website hosting and analytics providers
   
• Professional services (legal, financial, fraud prevention)
   

These partners are required to protect your information and use it only for the services they provide.

We take reasonable steps to protect your data from loss, misuse, and unauthorised access.

Your personal data is stored on secure servers, typically within the UK or EEA. If data is transferred outside the EEA, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place.

We keep personal data only for as long as necessary:

• Order records: up to 7 years (for tax/legal reasons)
   
• Marketing data: until you unsubscribe
   
• Customer service messages: as long as needed to resolve your enquiry
   

When data is no longer needed, it is securely deleted.

You have the right to:

• Access the personal data we hold about you
   
• Correct inaccurate information
   
• Request deletion (“right to be forgotten”)
   
• Object to or restrict processing
   
• Withdraw consent at any time
   
• Request a copy of your data (data portability)
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise any of these rights, contact us at: [insert email]

We do not knowingly collect data from children under 16. If you believe we have done so, please contact us so we can remove the information.

We may update this policy occasionally. The latest version will always be posted on our website. Continued use of our website means you accept any changes.

If you have any questions about this Privacy Policy or your rights, contact us at:
Email: info@sugarvenom.co.uk